Terugbetalingsbeleid

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For customers within the European Union, this includes the statutory 14-day right of withdrawal.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn, unused, and unwashed

  • With tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

We reserve the right to refuse returns that show signs of wear, use, washing, damage, strong odors, pet hair, or missing packaging.

If an item shows signs of use beyond what is necessary to inspect it, we reserve the right to deduct an appropriate amount from the refund to reflect any loss in value.

How to Start a Return

To start a return, contact us at info@belpo.eu.

Returns must first be approved by us. Items sent back without prior return approval will not be accepted.

Once your return is accepted, we will provide instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly delivered.

Returns must be sent to:
ZUIDBROEK 46
9000 GENT 
BELGIUM

Damages and Issues

Please inspect your order upon reception.

If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery, including clear photos of:

  • The product

  • The packaging

  • The shipping label

This allows us to evaluate the issue and resolve it quickly.

Natural Materials Disclaimer

Please note that products made from natural materials such as wool, sheepskin, cowhide, and leather may show variations in color, texture, size, smell and pattern. These natural characteristics are not considered defects.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Customized or personalized products

  • Gift cards

  • Sale items

  • Opened or used care products (including leather care, horsecare, oils, sprays, and maintenance products)

  • Hazardous materials, flammable liquids, or gases

For hygiene reasons, socks, slippers, and other wearable items cannot be returned if they have been worn or tried without protective covering.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Refused Deliveries

If a customer refuses delivery or fails to collect a parcel from the carrier, we reserve the right to deduct shipping and return handling costs from the refund.

Exchanges

The fastest way to receive a different item is to return the original item (after approval) and place a new order separately.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days after inspection of the returned item.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@belpo.eu.